Return & Refund Policy

Effective Date: 1/1/2026

Thank you for shopping with 35to1st (“Company,” “we,” “us,” or “our”). Please read this Return & Refund Policy carefully before making a purchase at www.35to1st.com.

1. Return Eligibility

We accept returns within 30 days of the delivery date, subject to the conditions below.

To be eligible for a return, items must:

  • Be unused, unworn, and unwashed

  • Be in original condition with all tags and packaging intact

  • Include proof of purchase

We reserve the right to refuse returns that do not meet these requirements.

2. Non-Returnable Items

The following items are final sale and not eligible for return or refund:

  • Sale or clearance items

  • Items marked “Final Sale”

  • Gift cards

  • Custom, made-to-order, or limited-edition products (except in cases of defect or error)

3. Defective or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, you must notify us within 7 days of delivery. Upon verification, we will replace the item or issue a refund at our discretion, at no additional cost to you.

Failure to report issues within this timeframe may result in denial of the claim.

4. Return Authorization

All returns require prior authorization.

To request a return:

  1. Contact us at [your support email]

  2. Include your order number and reason for return

  3. If approved, you will receive return instructions

Returns sent without authorization may not be accepted or refunded.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error

  • Original shipping fees are non-refundable

  • We are not responsible for lost or damaged return shipments

6. Refund Processing

Once the returned item is received and inspected:

  • Approved refunds will be issued to the original payment method

  • Processing may take 5–10 business days

  • Refund timing may vary depending on your financial institution

We reserve the right to issue partial refunds or deny refunds for items returned in unacceptable condition.

7. Exchanges

Exchanges are subject to product availability. If an exchange item is unavailable, a refund may be issued at our discretion.

8. Chargebacks & Payment Disputes

We encourage customers to contact us prior to filing a chargeback. Unauthorized chargebacks may result in order cancellation and future purchase restrictions.

9. Policy Modifications

We reserve the right to update or modify this policy at any time without prior notice. Changes will apply to purchases made after the effective date.

10. Contact Information

For questions regarding returns or refunds, please contact us at:

Email: support@35to1st.com
Website: www.35to1st.com